To ensure your order is delivered promptly and safely, please notify our customer service as soon as possible after placing your order. This helps us promptly receive your order information and arrange processing quickly.
1. Order Processing Time
- We commit to processing and shipping your order within 5 business days, prioritizing your package for shipment;
- Please note that processing times may be slightly extended during holidays or promotional periods.
2. Shipping and Tracking Information
- We use reliable international shipping carriers such as DHL, FedEx, UPS, EMS, and local postal services to ensure your order is delivered quickly and safely;
- The specific carrier used for your order will depend on the seller’s arrangements and the order details;
- Once your order has been shipped, we will automatically send the tracking number and a tracking link to your email. You can also check the shipment status directly on our website;
- Tracking information usually takes about 24 hours to update. The exact timing depends on the carrier’s system updates;
- Please allow time for the logistics system to synchronize before checking for accurate tracking details.
3. Estimated Delivery Time
- Packages are expected to arrive within 7 to 21 business days;
- Actual delivery times may vary due to customs clearance, local postal services, and other uncontrollable factors.
4. Shipping Costs
- Shipping fees will be clearly shown in your shopping cart and checkout page at the time of order placement;
- Shipping costs depend on the shipping destination, package weight, and selected shipping method;
- If free shipping promotions apply, related terms will be specified on the promotion or order pages.
If you have any questions about the shipping process, feel free to contact our customer service via instant messaging tools (such as WhatsApp) or email on our website. We will assist you promptly.